Critical Information Summary
Information about the service
Plan Name$9.90 mobile keep plan
| Description of the service | Travel and Travel offers mobile rental service that offers an included value that can be used to make national and international phone calls and send SMS. It also includes a monthly data allowance of 0 MB. | |
| Minimum monthly charge payable |
$9.00
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| Maximum monthly charge |
The maximum monthly charge depends on whether you consume more value and/or data than included in your plan.
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| Maximum charge for early termination |
$9($9.00 x 1month)
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| Minimum term applicable: |
1 month
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| Bundling: | This service is not conditional on any bundling arrangements. | |
| Mandatory components: | You will require a mobile phone to use this service. Our service is a so-called BYO (bring your own) service. But we do also offer handset included plans. Please contact us for further information. | |
| Important conditions: | The call/SMS value cannot be used to call or text international destinations and for mobile premium services. You can also not use your included value or data allowance overseas. Once the included call/SMS value has been used, standard call charges apply. Once the data allowance has been used excess charges apply. | |
| Early termination charges: | The call/SMS value cannot be used to call or text international destinations and for mobile premium services. You can also not use your included value or data allowance overseas. Once the included call/SMS value has been used, standard call charges apply. Once the data allowance has been used excess charges apply.If you cancel your service prior to the end of your contract term you will incur early termination charges. These are calculated by multiplying the number of outstanding contract months times the minimum monthly contract charge. | |
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Information about pricing |
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| Cost of making a 2 minute standard national mobile call (incl. flagfall) | $1 | |
| Cost of sending a standard national SMS | $０.25 | |
| Cost of 1MB excess data within Australia: | $0.10 | |
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Other Information |
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| Usage information | You can monitor your usage at https://bill.tora-tora.net/user/login or by calling us on 02 9286 3774
Also, here is our website page explaining how to check and monitor your usage on line https://tora-tora.net/mobile/caution |
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| International Roaming | Using your phone overseas can be significantly more expensive than using it at home. Charges you incur abroad are not included in your monthly value and may not appear on your bill in the same billing period you incurred them. For further information please visit https://tora-tora.net/mobile/roaming | |
| Enquires, feedback and complaints | We are committed to providing you with excellent service. Please contact us by calling 02 9286 3774 or by sending an email to https://tora-tora.net/contact/ if you have any questions, would like to give feedback or complain. | |
| Telecommunications Industry Ombudsman (TIO) | We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact. If you wish to contact the TIO, you can do so as follows: Phone: 1 800 062 058 Fax: 1 800 630 614 Online: http://www.tio.com.au/making-a-complaint | |
| This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions | ||