Information about the service
|Description of the service||
Travel and Travel offers mobile rental service that offers an included value that can be used to make national and international phone calls and send SMS. It also includes a monthly data allowance.
|Bundling||This service is not conditional on any bundling arrangements.|
You will require a mobile phone to use this service. Our service is a so-called BYO (bring your own) service.
But we do also offer handset included plans. Please contact us for further information.
The service is available with a minimum term of 11 months.
|Inclusions, exclusions, qualifications||
The call/SMS value cannot be used to call or text international destinations and for mobile premium services. You can also not use your included value or data allowance overseas.
Once the included call/SMS value has been used, standard call charges apply. Once the data allowance has been used excess charges apply.
Information about pricing
Minimum monthly charge
Minimum monthly charge
Minimum total charge for 11 month
|$15.00||Monthly included call/SMS value|
|500 MB||Monthly included data allowance|
|$0.25/30sec +flagfall||Cost of calling (voice) a national land-line or a national mobile (/30sec)|
|$0.00||Flagfall (call connection charge)|
|$0.55||Cost of sending a national MMS|
|$0.25/30sec +flagfall||Cost of calling national 13/1300/1800 numbers|
|website||Calls to international numbers.Please see http://mobile.tora-tora.net/int/|
|1min||You will be billed in 1 min increments.|
|Maximum monthly charge||The maximum monthly charge depends on whether you consume more value and/or data than included in your plan.|
|Early termination charges||If you cancel your service prior to the end of your contract term you will incur early termination charges. These are calculated by multiplying the number of outstanding contract months times the minimum monthly contract charge plus $49 handling fee.|
|Unit Pricing Information|
|$1||Cost of making a 2 minute standard national mobile call (incl. flagfall)|
|$0.25||Cost of sending a standard national SMS|
|$0.1/MB||Excess data charges|
|15 times||If you restricted your use solely to standard national mobile calls each of 2 minutes in duration, you could make this many calls ($15.00 Free)|
|Usage information||You can monitor your usage at https://www.kaigaimobile.com/user/login or by calling us on 02 9286 3774
Also, here is our website page explaining how to check and monitor your usage on line http://mobile.tora-tora.net/caution/
|International Roaming||Using your phone overseas can be significantly more expensive than using it at home. Charges you incur abroad are not included in your monthly value and may not appear on your bill in the same billing period you incurred them. For further information please visithttp://mobile.tora-tora.net/roaming/|
|Enquires, feedback and complaints||We are committed to providing you with excellent service. Please contact us by calling 02 9286 3774 or by sending an email to http://mobile.tora-tora.net/contact/ if you have any questions, would like to give feedback or complain.|
|Telecommunications Industry Ombudsman (TIO)||We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact. If you wish to contact the TIO, you can do so as follows: Phone: 1 800 062 058 Fax: 1 800 630 614 Online: http://www.tio.com.au/making-a-complaint|
|This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions|